These are the questions Ontario trades owners ask most often before they decide to call, text or email. The short answers are above; this page adds the context behind the ones that matter most. If your question isn't here, send it. A senior strategist will answer it directly, usually within one business day.
Frequently asked questions
How much does it cost to work with you?
Plans are $1,999, $3,999 or $7,999 a month on month-to-month billing, or $1,499, $2,999 or $5,999 a month billed annually, in Canadian dollars before 13% HST. Ad spend paid to Google or Meta is separate and goes on your own card.
Is there a contract?
There is a written agreement setting out scope and price, but no long-term commitment. Every plan is month-to-month; 30 days' notice ends it.
How long before I see results?
Paid search can bring calls within days. Profile fixes often show up within weeks. Local search and website work usually take three to six months to build fully, longer in the most crowded parts of the GTA.
We tried an agency before and it didn't work. Why would this be different?
We can't promise it will be, but we can make it easy to judge. You own every account, you see platform spend separately, reports lead with booked jobs, and you can leave with 30 days' notice if the numbers don't move.
Who owns the website and the ad accounts?
You do. Your domain, website, Google Business Profile, ad accounts and analytics are registered to your business. If you leave, everything stays with you.
Can you promise a number of leads or a ranking?
No. Nobody controls Google's rankings or your customers' decisions, and promises like that are a warning sign. We show you the maths behind a plan and report honestly against it.
What will the monthly report show?
Calls, texts and emails received, booked jobs where you share them, platform spend, and cost per booked job, with a short note on what we changed and why. Traffic and rankings appear where they explain a change.
Do I have to sign up after the free consultation?
No. The consultation is free for eligible trades businesses and comes with no obligation. Many owners use the notes to fix things themselves.
Do you work with businesses outside the GTA?
Yes, anywhere in Ontario. Smaller markets often need less spend to get results, because fewer competitors are doing their marketing well.
Are you a contractor?
No. We plan and run marketing for trades businesses and advise their owners. We don't do any installation, repair or service work, and we never compete with clients for jobs.
Can I talk to the person who will do the work before I sign?
That is the whole point of Ontario.Contact. The senior strategist you reach first is the one who plans your marketing.
Do you work with more than one company in the same trade and town?
We tell you upfront if we already work with a direct competitor in your core area, so you can decide. Splitting attention between rivals for the same customers serves neither.
Price and contracts
Our prices are published, and they are the same for every Ontario client. Plans start at $1,999 a month month-to-month, or $1,499 a month on annual billing, with 13% HST on top. The pricing page shows all three plans and the yearly totals.
There is no long-term contract. You get a written agreement that sets out what we will do and what it costs, and you can end it with 30 days' notice. Annual billing is optional; it lowers the monthly price but you don't need it to start.
Ownership: the question to ask any agency
Ownership is the single most important question in any marketing relationship, and the one most often skipped. Before you sign with anyone, ask who will own the domain, the website, the Google Business Profile, the ad accounts and the call-tracking numbers.
With us, the answer is always you. If you are currently with an agency and aren't sure of the answer, our agency switch page explains how to check quietly, and our guide to vetting a marketing agency lists the questions to ask before signing anything.
Timelines: what happens when
Different work moves at different speeds, and a good plan uses that. Paid search is fastest. Profile fixes come next. Content and local search build more slowly but keep working without a per-click cost.
The guide to the first 90 days of an engagement walks through what happens week by week, from access and tracking in the first fortnight to the first real verdict around week twelve.
If an agency let you down before
Many of the owners who reach us have been burned before, often by an agency that reported clicks and impressions while the phone stayed quiet. That experience is reasonable grounds for caution.
What we offer instead is a set of conditions that make our work easy to judge: accounts in your name, spend shown separately, reports that start with booked jobs, and the freedom to leave on 30 days' notice. We would rather earn the next month than lock you into a year.
Reporting and results
Every month you get a short report that starts with the numbers your business runs on: calls, texts and emails received, booked jobs where you share them, and cost per booked job. Then it explains what we changed and what we will try next.
We don't promise rankings or lead numbers. We do publish real results from our HVAC work, each one naming the client and linking to the live site, on the results page.
Working across Ontario from Vancouver
Being based in Vancouver changes very little for an Ontario client, and in one way it helps. Our hours, Mon–Fri 9–6 Pacific, run from noon to 9 p.m. in Ontario, so the evening after your last job is still inside our working day.
Everything else happens the way most owners already run their business: by phone, by text and by email, with consultations by video call or in person. A client in Sault Ste. Marie gets the same senior strategist as a client in Scarborough. The areas page explains how the plan itself changes from region to region.
Still have a question?
Send it the way that suits you. A two-line text is fine, and so is a long email with attachments. Say what your business does, where you work and what you want to know, and a senior strategist will reply, usually within one business day. The contact page lists what helps us give a specific answer rather than a general one.